Shipping policy

Shipping

Auroravena
Sakrower Kirchweg 7, 14089 Berlin, Germany
Email: readers-strut75@icloud.com
Phone: +49 69 863440

We deliver across Germany and the rest of Europe. The rate is shown at checkout before you place the order and depends on the weight of the whole order.

Rates

Destination	Order weight	Price
Germany	up to 10 kg	€4.90
Germany	10–30 kg	€14.90
Germany	over 30 kg (pallet)	€49.00
Rest of Europe	up to 10 kg	€9.90
Rest of Europe	10–30 kg	€24.90
Rest of Europe	over 30 kg (pallet)	€79.00

Heavy and large fittings

Chandeliers and large ceiling fittings are shipped boxed and padded; very large pieces may travel on a pallet with kerbside delivery.

Times

Orders leave us within 1–2 business days and reach a German address in 2–4 business days, or the rest of Europe in 4–9 business days.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork, and photograph it — that is what makes a claim straightforward.